Privacy Policy

How CoNNecT collects, uses, and protects your personal information.

Last updated: October 2026

Information We Collect

Account information: Your name, email address, phone number, and profile picture when you register.
Profile details: Location, skills, qualifications, and about-me text you choose to share.
Activity data: Listings you create, bids you submit, messages you send, and ratings you give or receive.
Payment records: The subscription plan you purchase, the payment method you select, and the proof of payment you upload for verification.
Device and usage: IP address, browser type, and interaction logs to keep the platform secure and improve user experience.

Service providers must submit an identity document — a national ID, driver's licence, birth certificate, or company registration — so we can confirm who is offering services on CoNNecT.
These documents are stored privately. They are never published on your public gig page, and no other user can view or download them.
Only the CoNNecT review team can access them, and only to verify your identity. Documents are retained for as long as your gig is active.

To connect you with local service providers, buyers, investors, and community events in your area.
To verify provider identity, review listings and advertisements, and prevent fraud.
To send notifications about bids, messages, and events based on your notification preferences.
To improve our services through aggregated, anonymized analytics.

Your email address and phone number are hidden from other users by default — they are not shown on your gig page, requests, or market listings.
Contact details appear only where you deliberately publish them, such as in an advertisement or a business listing you create.
You can adjust what is visible at any time from Privacy Settings.
Ratings and reviews you receive are shown publicly on the gig they relate to, as they reflect community experiences.

All data is transmitted over encrypted HTTPS connections.
Passwords are hashed using industry-standard algorithms — we never store or see your plain-text password.
Identity documents and proof-of-payment uploads are held in private storage, reachable only through a signed link that expires shortly after it is issued.
Access to personal data is restricted to authorised personnel and only for platform operations or support.
We do not sell your personal information to third parties under any circumstances.

You can hide your email and phone number from public view in Privacy Settings at any time.
You can disable specific notification types in Account Settings without losing access to the platform.
You can delete your account at any time from your Profile page, which removes your personal data from our systems.
You may request a copy of your data or ask us to correct inaccurate information by contacting our team.

Your data is retained while your account is active and for up to 90 days after deletion for dispute resolution purposes.
Identity documents submitted for provider verification are deleted once they are no longer needed for that purpose.
Anonymised, aggregated data may be retained indefinitely for analytics and platform improvement.
Ratings and reviews left by other users about your services may remain visible after account deletion, as they reflect community experiences.

If you have questions about how your data is handled, visit our Contact page to reach our team.
We aim to respond to privacy-related enquiries within 5 business days.